化解衝突技巧 化解衝突技巧. 事實上，衝突並不見得一定是負面的，衝突的發生可以使問題浮上 檯面，讓人們積極的進一步思考和解決問題 ...
Conflict Resolution - Mind Tools Learn how discussion-based approaches to conflict resolution can prevent difficult situations from escalating.
