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電話服務禮儀管理課程---電話禮儀與抱怨處理培訓課程 服務業除了面對面銷售外，也需要透過 電話與顧客溝通， 電話溝通中帶給顧客感覺便成為顧客對商家之形象評價。所以無論是 ...
電話溝通禮儀管理課程---電話禮儀課程，電話溝通課程 客戶與企業接觸管道不外乎是面對面、E-MAIL與 電話聯繫，面對面溝通可以藉由觀察客戶表情動作了解客戶目前想法，E-MAIL有時間揣摩文字語意，但是 ...
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