國泰產險 13,195,435. (4) =(1)/(3) 理賠申訴案件申訴率. 0.04297. 0.02991. 0.04661. (4) =(1)/ (3) 理賠申請評議率. 0.034641. 0.03334487. (5) =(2)/(3) 非理賠申訴案件申訴率.
